Refund policy

Bunmi Fragrances — Return & Refund Policy

We take pride in creating beautiful home fragrance products and want you to enjoy every moment with them. If something isn’t quite right, we’re here to help.

Eligibility

  • Returns are accepted within 14 days of delivery.

  • Proof of purchase is required for all returns and refunds.

  • Products must be unused, unopened, and in their original packaging.

Return Conditions

  • For hygiene and safety reasons, we cannot accept returns for used candles or opened room sprays, unless the product is faulty.

  • If you experience an unexpected reaction or issue with a product, please contact us — we’ll review the situation and support you with the best solution.

Damaged or Incorrect Orders

  • If your order arrives damaged, incorrect, or faulty, email us within 48 hours with photos of the issue.

  • Once approved, we will arrange a replacement or a refund. Return postage costs will be covered where the fault is ours.

Exchanges

  • We can exchange an item for the same product or one of equal value (subject to availability).

  • If an incorrect product was ordered in error, exchanges are possible — however, return postage costs will apply.

Refunds

  • Approved refunds are processed to your original payment method within 5–10 working days of receiving your returned item.

  • Delivery charges are non-refundable unless your order was faulty or incorrect.

How to Return a Product

  • Please email us at info@bunmifragrances.com before sending any items back so we can assist you with the process.

  • Keep your postal receipt until we confirm your return has been received safely.

Return Address
Our return address will be provided once your return request has been approved. Please do not send any items back without contacting us first.